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Next Magic quadrant for crm customer service contact centers 2012 pdf download Contact Center Discover 6 ways to empower agents and master first contact resolution.

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Discover 6 ways to empower agents and master first contact resolution. Hybrid cloud environments are particularly vulnerable to zero-day exploits, according to a new study. Well, the resistance to it. Gender diversity can help fill the security talent gap, new Forrester Research report says. Modern Customer Experience AprilChicago.

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